COVID-19 effected everything and everywhere. The pandemic disrupted business operations and made field service dangerous. Companies had to restrict and sometimes even cease field visits and maintenance. It is very much true that in future, businesses and field services will have to live with the coronavirus. They need to tweak their business processes and infrastructure to adjust to the new normal. So accordingly 2021 will see widespread adoption of cloud technology in small businesses from large enterprises. It also goes in line with the employee engagement with real-time communication and collaboration. From cloud storage, Software as Service (SaaS), and web-based software, your force field workers can benefit from its flexibility and mobility. It gives them easy and instant access to the tools and data instead of going back to the office for it. Adoption of IOT will change the way of future meetings, communications and business engagements. This allows them to work effectively and efficiently at anytime and anywhere.

Yogendra Singh, Head-IT and SAP, barista Coffee Company Ltd